Frequently Asked Questions:
I have a number of different health issues I'd like to discuss. Should I book a regular treatment or an extended time slot?​
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When you click on the booking link at the bottom of this page, you will find a range of different treatment options. There are regular timeslots, slightly longer ones, and extended sessions for those who have multiple things they wish to discuss.
For those who want to learn about the philosophy of Chinese Medicine there are also limited spots each month for one-on-one mentoring.
If you are confused about which option would work best for you please send us an email at elementsofearth.acu@gmail.com and we will help steer you in the right direction.
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Do I need a referral from my Doctor to have acupuncture?
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No referral is required from your Doctor. However we are happy to liaise with your GP or specialist if necessary.
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Can I claim a private health fund rebate for my acupuncture visit?
Acupuncture treatments at the Blaxland clinic are recognised by almost all major health funds in Australia, including HBF, Medibank Private, Teachers Health, nib and more. The rebated amount will depend on your health insurance and the level of cover you have. Please note that treatments are not covered by BUPA and HCF.
There are currently no health fund rebates for Chinese herbal medicines.
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Does the clinic have HICAPS?
While there is no HICAPS facility at the clinic, your receipt will be emailed to you after payment and you can use the provider number to make a claim with your health fund online.
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Can I claim my treatment through Medicare?
At this stage Chinese Medicine is not covered by Medicare. Maybe one day!
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What is the clinic’s cancellation policy?
In the interest of respect for our time and yours, we kindly ask you to give us 24 hours notice if you need to change or cancel your appointment, otherwise the appointment fee may be requested.
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Where can I park near the clinic?
There is free 1 & 2 hour parking out the back of the clinic, in a large carpark filled with trees. You can enter the Greens Arcade (where the clinic is located), via the carpark. You just come up a few steps up to street level where you will find us in Shop I (that's 'i' for iguana, not l for lemonade). If you don't like steps, there is also a ramp to the left of the arcade which allows you to walk up to street level and enter the arcade from the front.
What if I'm coming by train?
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We are conveniently located across the road from Blaxland Station. Once you get off the train its a 2 minute walk across the bridge and down a few stairs where you will turn left and walk for another minute or so. Just look for the Greens Arcade, at 134 Great Western Highway, not the other arcade to the right of the station, where the IGA is located.
Is the clinic wheelchair friendly?
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Yes it is.
Do you have a bathroom at the clinic?
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No we don't, but there is a public bathroom downstairs that we share with the arcade. Unfortunately it is not wheelchair friendly.
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Can a friend or family member come in to the treatment room with me?
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Treatments generally work best for you and the practitioner if you come in on your own. We do have a chair outside where a family member or friend is welcome to wait for you, and there are a couple of little cafes where they could go have a tea or coffee too.
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Children should always be accompanied by an adult during treatment, but we don't allow more than one adult to accompany a child at a time.
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I am sick! What should I do?
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If you are unwell or experiencing symptoms such as high temperature, cough, sore throat, respiratory distress or anything contagious, we ask that you let us know as soon as possible so we can change your appointment.
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